Support & Help
Get help with JamSetlist, find answers to common questions, or contact our support team.
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Need help? Have questions? We're here to assist you.
Frequently Asked Questions
How do I get started with JamSetlist?
- Sign in with your Google account at jamsetlist.com
- Connect your Google Drive folder containing PDF songbooks in Settings
- Download the JamSetlist app on your Fire TV device
- Sign in on Fire TV using the device code displayed on screen
- Start viewing your songbooks on the big screen!
What Google Drive permissions does JamSetlist need?
JamSetlist only requests read-only metadata access to your Drive folders. This means:
- We can see folder and file names, IDs, and types
- We cannot read the contents of your files
- We cannot modify or delete your files
- We only access folders you explicitly select
You can revoke access anytime in your Google Account Permissions.
How do I install JamSetlist on my Fire TV?
- On your Fire TV, search for "JamSetlist" in the Amazon Appstore
- Download and install the app
- Open JamSetlist on your Fire TV
- A device code will be displayed on screen
- Visit the link shown on your phone or computer
- Enter the device code to link your account
- Your songbooks will now appear on Fire TV!
What are the subscription plans and pricing?
Free Tier
- Up to 10 jam sessions
- Basic features
- Perfect for trying out JamSetlist
Basic Plan - $4.99/month
- Up to 100 jam sessions
- All core features
Pro Plan - $9.99/month
- Unlimited jam sessions
- Advanced features
- Priority support
How do I cancel my subscription?
You can cancel your subscription anytime:
- Sign in to your JamSetlist account
- Go to Settings
- Click "Manage Subscription"
- Select "Cancel Subscription"
Your subscription will remain active until the end of your current billing period. You will not be charged again.
How do I delete my account and data?
To delete your account:
- Sign in to your account
- Go to Settings
- Scroll to the bottom and click "Delete Account"
- Confirm deletion
When you delete your account:
- All your account data is permanently deleted
- Your jam session recordings are deleted
- Your subscription is automatically canceled
- OAuth tokens are revoked
Note: This action cannot be undone. Payment records may be retained for up to 7 years for legal compliance.
My PDFs aren't showing up on Fire TV. What should I do?
Try these troubleshooting steps:
- Check Google Drive folder: Make sure you've selected a folder in Settings and that it contains PDF files
- Verify sharing settings: Ensure your PDF files have the correct sharing permissions set in Google Drive
- Refresh the app: Close and reopen the JamSetlist app on your Fire TV
- Check internet connection: Ensure your Fire TV is connected to the internet
- Re-link your account: Sign out and sign back in on your Fire TV
Still having issues? Contact us at support@jamsetlist.com
How is my data protected?
We take your privacy and security seriously:
- All data transmission is encrypted with HTTPS/TLS
- OAuth tokens are encrypted at rest
- We only access the minimal Google Drive data necessary
- We do not sell or share your personal data
- Regular security audits and updates
Read our full Privacy Policy for more details.
Additional Resources
Still Need Help?
Can't find the answer you're looking for? Our support team is here to help.
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